We’re here to help you move
We’re Gareth and Lucy, a husband and wife team who are passionate about property. Our offices are based in the village of Horstead, at the edge of the Norfolk Broads, and we’d love to help you sell your home!
We understand that a home is more than simply bricks and mortar, and that for many people, moving house is a chance to change more than just your address. Our personal and bespoke approach to estate agency allows us to focus intently on achieving the very best results for you, using individual marketing strategies for each property we represent to secure the best price from the right buyer and then working closely with you and your legal team to move smoothly from sale to completion.
We’ve been successfully selling properties in our beautiful corner of Norfolk for over 25 years, with many delighted clients. Why not get in touch to find out how we can help you make your next life-changing move?
Bespoke property marketing
We believe that a one-size-fits-all approach to property sales just doesn’t work. That’s why we work with you to develop and agree a bespoke marketing strategy for your home, designed to secure the best price from the best buyer.
Whether your property has a broad appeal or is better suited to a niche market, we know the most effective ways to ensure that it reaches the right target audience of engaged prospective buyers. Our local reputation means that we’re often the first port of call for home-movers who are searching in Coltishall, Horstead, Buxton, Scottow and the surrounding villages, and we maintain a large database of active buyers who are seeking their next property in NR10, NR11, NR12 and NR13 postcodes.
As well as advertising your home in all the right places, we work with home-finders, developers and investors with funding in place to make a purchase, and we’re adept at matching the right buyer with your property to secure your sale.
“The term ‘bespoke service’ is so often used these days but all of our dealings with Lucy at Pendefords went beyond this.
Lucy was very patient and accommodating and were it not for her encouragement to come and visit the property we would not be living in what has become our beautiful new home.
As buyers in this case we only wish we could have used Pendefords to market and sell our house, but we lived 200 miles away! We would thouroughly recommend Pendefords as they provide a truly professional service to both buyers and sellers alike.”
“From the minute we asked Pendefords to market our property for sale we were confident that we had chosen the right people.
That confidence continued having seen the exceptional photography, video and drone footage, and throughout the short period that it took to reach a sale being agreed.
Lucy and Gareth were on top of the process throughout, up to completion and beyond. The reassurance of having that trust that your agent is doing everything needed to ensure a smooth sale was so important to us. Thank you L & G.”
Picture perfect presentation
We’ve all heard the saying “a picture is worth a thousand words,” and when it comes to selling property, professional photographs can really make the difference to your listings. We’ve been offering home staging and professional photography since we started our business, because we know that there is more to a home than the size of the rooms, and that conveying a welcoming atmosphere helps to build excitement and interest in your property.
We’re lucky to work with one of the best real estate photographers in the business, and just like us, he’s thoroughly focused on delivering incredible results for his clients. Whether he’s photographing a charming terraced cottage or one of Norfolk’s most opulent country houses, he always presents your property to its very best advantage.
And if a picture is worth a thousand words, a video is priceless! Video tours gained popularity during 2020 as a way of minimising physical viewings, and we got such great feedback that we’ve been making them ever since!
Many agents will offer some kind of video presentation, but the quality and production values will vary dramatically from one agent to another. We make our video tours with the same care and attention that goes into our professional photography, and by using an on-screen presenter, we can convey exactly what it is that makes your home special. Very few Norfolk agents can offer this service – and we’re the only one we know of who includes it at no extra charge.
You can view our property tours on our YouTube channel.
Small business, big presence
When we started Pendefords in 2019, we deliberately designed our business to be small and responsive, so that we could give our clients the very best levels of customer service. We work from our home in Coltishall, which gives us the flexibility to work in the way that best meets the needs of our clients.
But even though we’re small, we’re good at getting noticed. We advertise on the four largest UK property portals – Rightmove, Zoopla, OnTheMarket and PrimeLocation, and we’re continually building an engaged and active social media following to spread the word about our business and the properties we represent.
We’ve also built good relationships with a number of well-known home-finding consultancies who view our properties on behalf of their keen clients, and with High Street property displays and local media sponsorship, we’re well-known and well-respected in our local marketplace.
“Pendefords really set themselves apart from other local estate agents. The professional photos their photographer took really made our property stand out amongst others and also showed off all the beauty in our home.
Throughout the process Lucy was in constant contact with us and often knew things that the onward estate agent should have told me about our purchase.
Would definitely recommend Pendefords to anyone in Norfolk wanting to sell, who is keen for an experienced and genuine professional to sell their home.”
“Our experience with Pendefords has been brilliant – Lucy has been great at keeping in touch and updating and advising us through the whole process.
Being able to contact them outside of usual office hours has been a great help to us, and it is so much more of a personal approach than other estate agents we have experienced.
Can’t recommend highly enough!”
Single point of contact
Successful property sales are all about people, and building good relationships is essential to any sale. We know how important it is to work with an agent that you know and trust, so we provide a single point of contact to our clients throughout the sale of your property. From the initial market appraisal to collecting the keys on completion, you’ll deal with the same person all the way through the process. We get to know you and your property really well, which means that we can do a better job of selling your home.
Because we work flexibly, we make sure that you can contact us when you need to. We understand that big decisions aren’t always made during office hours, and buying or selling a home is one of the biggest decisions you will ever make. We’re always happy to speak with our clients during the evenings or at weekends, to talk through aspects of your sale and giving you the reassurance that we’re always there for you.
Local agent, local knowledge
We’re Norfolk born and bred, and we love where we live and what we do. We’re incredibly lucky to be able to share our passion for living and working in Norfolk with other people, and our enthusiasm for our home county and the unique lifestyle that Norfolk has to offer is evident in our work.
We’ve been part of the Norfolk property market since 1995, when Lucy began working for a City Centre agency in Norwich. As our home lives moved out to the villages of the Norfolk Broads, so did our professional focus, and we’ve raised our family in this part of the county whilst helping local and national agencies grow ever since.
When we moved to the village of Coltishall, we took the opportunity to start our own business, and we haven’t looked back! We have an intimate knowledge of the local area, the kind that comes from having children educated in local schools, travelling extensively through the picturesque countryside, patronising the many great local pubs, cafés and restaurants, and building a great network of local business partners.
This local knowledge and experience helps us sell your home more effectively, because we can sell the location and the lifestyle as well. In the moments that we’re not working, we use our local knowledge to find cycling and walking routes to get outside with our family, or we’re paddling up and down the beautiful River Bure which runs through our village.
“I can quite honestly say that Pendefords is the most amazing estate agents that we have ever dealt with.
Communication from start to finish was exceptional and the attention to detail was a reflection of their professionalism. No need for those ‘chasing’ phone calls as they were always ahead of the game.
I would not hesitate to recommend Pendefords. Whether you are selling or buying their service is superb.
Escape to the Country couldn’t find us our dream house unfortunately but Pendefords did!”
“Gareth and Lucy are exactly what you would hope for in an estate agents, but rarely find.
They take meticulous pride in the way they present a property, are highly involved and contactable and deal discreetly and effectively with the inevitable bumps in the road while selling a property.
Their fees are competitive and reasonable and they have been available and helpful throughout the whole process.
Thank you so much. Would definitely recommend!”
The full service agency
We do all the hard work so you don’t have to.
If you appoint us as your agent, it’s our job to sell your home, and we’ll invest a considerable amount of time and effort into making that happen. We’ll dedicate a full day to preparing, photographing and filming your home ready for marketing, and provide you with a detailed and bespoke property brochure to approve before we promote your home to our database of prequalified buyers and the wider marketplace.
We will host all viewings in your property, so that you can get on with your life while we take care of showing your home to its best advantage. We don’t rush viewings, and typically allow an hour for each appointment so that buyers can really picture themselves living in their new home. We’ll be there before the viewings to plump cushions and tidy the odd toy away, and of course we’ll follow up after to negotiate the sale of your home.
We can help you to appoint other professionals to work for you as well. We’ve built a strong network of local businesses who have the same high levels of customer focus that we do, and can recommend solicitors, surveyors, removal and house clearance companies, plumbing and heating engineers, electricians, architects and builders, many of whom we have worked with for years. Plus we have access to independent mortgage and financial advice to help you finance your move.
We work closely with your legal advisers to keep everything on track and progress the sale of your home, and when the sale is complete, we’ll be on hand to collect your keys as you leave the property and head off to your new home, so you can focus on the future.
We offer access to local, independent financial advice and planning services, with regular advice clinics held at our Horstead offices.
LOVE WHERE YOU LIVE
For us, a home is more than bricks and mortar. Moving house can be a catalyst for a new way of life, an opportunity to change more than just your address, and a chance to discover what it is that makes you #lovewhereyoulive
Pendefords, Norwich Road
Horstead, NR12 7EE
Monday: By Appointment
Tuesday – Friday: 09:30 – 16:00
Saturday: By Appointment